FAQ

Frequently Asked Questions (FAQ)

1. How long does it take for my order to be sent?
Your order will usually be sent within 1 working day. After shipping, you will receive a confirmation email with your tracking number. Please see our Shipping Policy page for more info regarding our shipping policy.

2nd. How long does the shipping take?
The total delivery time is usually 7-13 working days. This applies to deliveries to Australia and New Zealand.

3rd. Which countries do you deliver to?
We are currently delivering to Australia and New Zealand.

4th. Do you offer free shipping?
Yes, we offer free shipping for all orders to Australia and New Zealand. 

5. Is there a guarantee on the products?
Yes, If you are not satisfied with your product, you can return it within 30 days of receipt and receive a full refund or exchange it for another product. Please see our Return and Refund Policy page for more info regarding our return, exchange and refund policy.

6. How can I contact customer service?
Do you need help or do you have a concern? Write an email to support@aussiechicmelbourne.com or contact us through our contact form.

Our customer service will get back to you as soon as possible. Please see our Contact page for more info regarding our customer service.

7. Are my payments secure?
Yes, your payment is secure and encrypted. Aussiechicmelbourne always offers secure payments and uses the most common payment providers in Australia and New Zealand:

  • Apple Pay
  • Google Pay
  • Mastercard
  • Visa
  • Maestro
  • Union Pay
  • Shop Pay
  • American Express

8th. How can I track my order?
After we ship your order, you will receive an email with your tracking number. With this number, you can track the status of your delivery at any time. Alternatively, you can track your order on our website under "Track your order" by entering your tracking number. If you have any questions regarding tracking, please contact our customer service at support@aussiechicmelbourne.com or through our contact form.

9. What do I do if I am not satisfied with my purchase?
If you are not satisfied with your purchase, please contact our customer service at support@aussiechicmelbourne.com or through our contact form. We will be happy to help you and find a suitable solution.

10. Can I change or cancel my order?
If you want to change or cancel your order, contact us within two hours of ordering by email at support@aussiechicmelbourne.com or through our contact form. We will do our best to meet your request as long as the order has not yet been sent.

Legal Information: 

Website name: Aussiechicmelbourne

Company Name: Three4one

Address:
Zaagmuldersweg 28E, Groningen, 9713 LJ, Netherlands

Email: support@aussiechicmelbourne.com

Contact Form: https://aussiechicmelbourne.com/pages/contact

Phone: +31683456433

Company Number:
77419111

Tax Number: NL003199054B30

Customer Service: Monday to Sunday from 9:00 AM to 8:00 PM (GMT+10)